Refund policy

At Building Blocks Toy™, we aim to ensure every customer is 100% satisfied with their purchase. If for any reason you are not completely happy, our 30-day return policy makes it easy to send your order back.

30-Day Return Window

You have 30 days from the date you receive your order to request a return.
To qualify for a return:

  • The item must be in the same condition as received — unused, unworn, with original tags.

  • The item must be in its original packaging.

  • A receipt or proof of purchase is required.

How to Start a Return

  1. Visit our Contact Page to request a return.

  2. Once approved, we will provide you with:

    • The return shipping address.

    • A prepaid return shipping label (if applicable).

    • Instructions on how to package and send your return.

Important: Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, contact us right away through our Contact Page. We will quickly assess the issue and arrange a replacement or refund.

Items Not Eligible for Return

For safety and hygiene reasons, we do not accept returns for:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you have questions about your item’s eligibility, reach out before making a return request.

Product Exchanges

To exchange a product, return your original item first. Once your return is accepted, place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is shipped to an EU address, you have 14 days from delivery to cancel or return it for any reason, with no need for justification. Items must still meet the unused, unworn, with tags and original packaging condition requirement. Proof of purchase is required.

Refund Process

  • We will notify you once your return has been received and inspected.

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us via the Contact Page.

Contact Us

For all return, refund, or exchange questions, visit our Contact Page and our team will assist you promptly.